SMS Terms of Use

Qualified Inspection Services / Energy Smart utilizes RingCentral for conversational SMS/MMS messaging services only. We are committed to delivering high-quality services while preventing spam, phishing, and fraudulent messages. In alignment with RingCentral’s Terms of Service, Acceptable Use Policy, CTIA guidelines, and carrier-specific codes of conduct, we adhere to the following practices:

Opt-In/User Consent for SMS/MMS Messaging

Express Consent Required: Before sending any conversational SMS/MMS messages, we must obtain your expressed consent. Implied consent is insufficient except in direct response to a received message. Consent must be actively given for each campaign or message type, with marketing or promotional messages requiring a separate consent.
Opt-In Method: You may opt-in to receive SMS messages from Qualified Inspection Services / Energy Smart by submitting an online form at https://qis-tx.com/Contact/
SMS Consent Communication: The information (Phone Numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.
Types of SMS Communications: If you have consented to receive text messages from Qualified Inspection Services / Energy Smart, you may receive messages related to the following:
Conversational messages: Qualified Inspection Services / Energy Smart: Action needed: Notify Inspectors of new, cancelled and scheduled Inspections. Also to notify new home owner the Inspectors name date and time they are scheduled Message frequency may vary. Msg & data rates may apply. Reply HELP of help, Reply STOP to opt out.

Example: "Hello, this is a friendly reminder of your upcoming appointment with [Name] at [Location] on [Date] at [Time]. Reply STOP to opt out of SMS messaging at any time. Or reply Help for help."

Opt-Out and Managing Preferences

Easy Opt-Out Method: You can opt-out of receiving SMS messages at any time. To do so, simply reply "STOP" to any SMS message you receive. Alternatively, message and data rates may apply. Messaging frequency may vary. You can contact us directly to request removal from our messaging list.
Getting Help: If you are experiencing any issues, you can reply with the keyword HELP. Or, you can get help directly from us at https://qis-tx.com/Links/
Additional Option: If you do not wish to receive SMS messages, you can choose not to check the SMS consent box on our forms.
Opt-Out Management: We track and manage opt-out requests diligently to ensure that those who opt out do not receive further communications.

Message Types and Frequency

Message frequency may vary depending on the type of communication. For example, you may receive up to [20] SMS messages per week related to your conversational messages. [appointments/scheduling etc.].

Appointment Updates: Scheduling confirmations and changes
Service Messages: Lesson reminders and facility updates
Emergency Messages: Critical updates about facility or safety matters
Frequency: May vary per week for regular communications

Example: "Message frequency may vary. You may receive up to 6 SMS messages per week regarding your appointments or account status."

Data Collection and Usage Specific to Messaging

In addition to our general data collection practices, for SMS/MMS services we collect:

Phone numbers
Message history and content
Opt-in/opt-out records with timestamps
Message delivery status
Time and date of communications

Messaging Details

Conversational SMS messages will be sent from our designated business number(s)
Service delivered via RingCentral’s messaging platform
Standard messaging rates may apply based on your carrier plan
Messages will be sent during business hours (8:00 AM – 8:00 PM local time) unless for emergencies

Standard Messaging Disclosures

Message and data rates may apply.
You can opt out at any time by texting "STOP."
For assistance, text "HELP" or visit our Privacy Policy and Terms of Service pages.
Message frequency may vary.

Consent Records

We maintain detailed records of:

Date and time of messaging consent
Method of consent (website form, text message, written consent)
Phone number source and verification
Specific message types you’ve agreed to receive

Message Content Guidelines

All our messages will:

Clearly identify "Qualified Inspection Services / Energy Smart" as the sender
Use clear, easy-to-understand language
Comply with industry standards and regulations

Messaging Policies and Restrictions

Message Limits: We adhere to RingCentral’s guidelines of sending no more than 50 messages per originating number per minute. For higher volume needs, we engage RingCentral’s High Volume SMS solution.
Prohibited Campaigns and Content: We strictly avoid sending messages related to prohibited campaigns such as loan advertisements, credit repair offers, work from home advertisements, and others outlined by RingCentral and carrier policies.
Content Monitoring: Our messages do not engage in or promote illegal activities, adult content, violence, hate speech, or include misleading links.

Automated Messaging

Compliance for Automated or Promotional Messages: Automated and promotional SMS/MMS messaging is conducted only through numbers designed for such messages. We ensure logged consent for automated and promotional messages within our donor CRM system.

Carrier Fees and Restrictions

Potential Fees for SMS Messaging: Please note that standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.
Responsibility and Compliance: We are responsible for adhering to all policies, regulations, and laws related to SMS/MMS messaging. Failure to comply may result in reduced message deliverability, service suspension, or termination, in addition to potential fines and penalties.

Data Privacy and Security

Commitment to Privacy: Your phone number and the content of your messages are protected and used solely for the purpose of sending you the agreed-upon messages. Our practices are in full compliance with our Privacy Policy, ensuring the security and privacy of your data.